Staff Training at Sunset Beach Club: Improving Employee Skills to Provide a Better Service

staff trainingStaff training here at Sunset Beach Club forms a key part of our Human Resource Management Strategy. Every year, staff from all departments take part in training courses designed to improve their skills and ultimately, to provide a better level of service to our guests.

Last year (2010), Jose Enrique from our Human Resource Department did a great job in organising training for over 30 members of staff. Thanks to the wonders of technology, much of the training was through online courses which made the logistics a little easier. Here’s a quick summary of some of the training that took place: (more…)

Photos from Holiday World and Bride of the Year Shows in Dublin

Holiday World Dublin 2011 - Sunset Beach Club Stand

Chelo & Justin at the Sunset Beach Club Stand

My colleagues Claire, Chelo and I have just got back from a busy (and cold) weekend in Dublin! Chelo and I attended the Holiday World Show at the RDS where Sunset Beach Club had a stand (see photos) whilst Claire helped man the “Celebrations in Spain” (Our wedding planners) stand at the Bride of the Year Show at the RDS.

Both shows attracted thousands of visitors over the weekend and there was a lot of interest for the Sunset Beach Club product, both for general holiday enquiries at the Holiday World Show and for wedding enquiries at Bride of the Year! Hopefully those enquiries will result in firm bookings for later on in the year 😉

Here’s a few photos taken at both of the shows…….

Sunset Beach Club’s Stand at the Copenhagen Wedding Show

Sunset Beach Club stand at Copenhagen Wedding Show

Sunset Beach Club’s stand at the show

Claire, our Wedding and Events coordinator just got back from a – very cold – trip to the Danish capital, Copenhagen. With temperatures of minus 2 ºC outside, it’s just as well she was tucked away in the – relative – warmth of the Bella Exhibition Centre!

As mentioned in a previous post, this is the first time that Sunset Beach Club has invested in a stand at this Scandinavian Wedding Show, showcasing modest wedding dresses; I’m pleased to report that it was a great success! Claire wasn’t quite sure of the reaction we would get and was pleasantly surprised at the fantastic response.

With 104 stands at the show, we were lucky to get a prime spot of real estate with exclusive homes in Sea Pines, Hilton Head;(see photo of stand) our stand was near the main entrance and a catchment area for inquisitive visitors. Another positive point was that we were the only stand from a foreign country which, inevitably, aroused a high level of curiosity.

Although the show was targeted at, soon to be married, brides and grooms – and we had some very interested couples – it also allowed us to market the rest of our hotel’s fantastic facilities and services for regular holidays to the Costa del Sol; we’ll hopefully get a few more Danes coming to enjoy golf and sunshine at Sunset as a result.

Michael Orlien, the Chairman for the Sunset Beach Club owners committee, who is actually from Copenhagen very kindly offered to help Claire at the stand over the weekend and did a fantastic job in helping us sell the Sunset experience (Thanks for your help Michael J). One of the most “talked about” topics at the show was the price of our winter wedding packages……. Visitors to the stand could not believe their great value. They all kept asking if the price we advertised was just for the meal; they were literally gob smacked when they found out it included all wedding day details: Photographer, wedding planner, bridal suite, hair and makeup for the bride….and the list goes on!

Holiday World Show in Dublín…..Here we come!

holiday world show dublinLast week my colleagues Melissa and Annemie attended the Holiday World Show in Belfast; apparently it was a great success with lots of “potential” guests enquiring about our hotel and the vast array of services we offer.

Well, this week it’s my turn. My colleague Chelo and I will be manning the Sunset Beach Club stand at this year’s Holiday World Show in Dublin. This year the show will be held at the RDS and will be open to the public from the 28th to the 30th January; opening times are from 1pm to 8pm on Friday and 11am to 5.30pm on Saturday and Sunday.

If you are planning to visit the Show, don’t forget to visit the Spain section, and in particular, the Sunset Beach Club stand. We’ve got lots of information and leaflets about the hotel – and if you’re really good, we’ve got loads of free bags and pens to give out! Don’t miss the chance to enter into our Holiday prize where you can win a free 3 night stay at Sunset Beach Club!

Looking forward to seeing many of our irish guests at the Show!

Coming to a City Near You…..

Holidayworldshow BelfastOur busy “European Tour” continues this week and with members of our commercial team flying off to exhibitions in Copenhagen and Belfast.

Claire, our Wedding and Events coordinator will be tackling the cold Danish winter as she attends the Bryllupsmesser 2011 Wedding Exhibition at the Bella Centre in Copenhagen with a dedicated stand (nºA-6B) for Sunset Beach Club. Visitors to the show will be able to obtain lots of great information from our stand and Claire will be available to answer any questions relating to weddings in Spain.

The exhibition is open to the public on Saturday the 22nd and Sunday the 23rd January 2011. Apparently it is the only wedding exhibition of its kind in Scandinavia; lets hope it’s a success and helps brings lots of happy couples to Sunset Beach Club for their wedding!

Whilst Claire is battling the cold in Denmark, Melissa and Annemie will be flying in to Belfast for the Holiday World Show. This event will be held at the King’s Hall Exhibition & Conference Centre. We’d love to see all our Belfast clients and guests, so if you are in the area please stop by and say Hi to Annemie and Melissa at stand C1-A; you’ll get the chance to win a Free Long Weekend Stay at Sunset Beach Club!!!

Exhibition dates and times are the following:

Friday 21st January – 1pm to 8pm

Saturday 22nd January – 11am to 5.30pm

Sunday 23rd January – 11am to 5.30pm

The Wedding Journal Show in Dublín

Wedding Journal Show Dublin 2011

It’s that time of year again and our commercial team are getting ready for a busy couple of months attending trade shows and exhibitions all over Europe.

Our “European Tour” kicks off next weekend with the Wedding Journal Show at Dublin’s Citywest Complex.

From Friday the 14th to Sunday the 16th January, anyone planning on getting married in the near future will find a large selection of wedding experts providing everything you need for that perfect wedding.

Anyone interested in getting married in Spain should visit the Sunset Beach Club stand (F5) where Melissa, from our commercial department,t will be able to give you lots of useful information about weddings in Spain, our hotel as an ideal venue and our fantastic wedding packages. You’ll also have the chance to enter into a competition to win a Romantic Winter Break for two people at Sunset Beach Club!

Show opening times are as follows:

Friday – 3pm to 8pm

Saturday & Sunday – 12pm to 6pm